A young Luke Skywalker was told to
Trust the Force.
It was difficult for him until he eventually started to see results. This blog is about a similar leap of faith.
Think about these two statements…
- If you are truly committed to building customer value, then you will be building what the customer wants (needs) and the customer will be delighted. Because of this they will buy the product or even buy more of the product, while increasing the likelihood of remaining loyal to you.
- If you are truly committed to empowering your employees, then you will provide a work environment where they feel ownership of their work and can make their own decisions, and they will be more motivated to activate their brainpower, improving morale and increasing the likelihood that they will go the extra mile to create a quality product. *
These are mutually inclusive (and recursive) sentiments, and the answer to how they are done can be summarised as:
- Teams need to step up
- Managers needs to step back
Easily summarised, but not always easily done.