Ask any service designer to list their top 5 or 10 people in the industry who have influenced them, and it’s a fair bet that most of them will mention Lou Downe.
Lou literally wrote the book about service design in the public sector in the UK. And pretty much introduced the concept into UK Government.
Alongside This is Service Design Thinking and This is Service Design Doing by Marc Stickdorn, Adam Lawrence et al, it’s a slim volume that has genuinely become canon.
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