What digital transformation really means

Taking a digital photograph
Reading Time: 3 minutes

First, the bad news: it doesn't mean everyone gets an iPad.

Digital transformation isn't about technology, it's about the change the technology enables.

Think about the railways in the 19th century. You didn't have to be Robert Louis Stevenson to understand that being able to get from Edinburgh to London in day, rather than a week, was a game changer. 

You don't have to be able to design the train, or even ride it, to benefit from it.

Let me give you a picture.

Continue reading “What digital transformation really means”

About David O'Brien

I'm a service designer in Scottish Enterprise's unsurprisingly-named service design team. I've been involved in the web for over 20 years, one way or another.

Why users do what they do, when, where, how, and what they do it with

Storyboard showing people using mobile devices while commuting, or in social situations
Reading Time: 3 minutes

OK, so that's a long title.

It's why we use a bit of jargon in user experience (UX).

We call "why users do what they do, when, where, how, and what they do it with" context of use.

It's a crucial piece, or, rather, set, of information.

If you know who your users are, what they're trying to get done, why the want to do it, and how they will interact with it – including the environment and circumstances they're in – you will have a really clear picture of what your product or service needs to do to make that happen.

It's critical to know, because – well, basically, if you don't know this stuff, failure is an absolute certainty.

Continue reading “Why users do what they do, when, where, how, and what they do it with”

About David O'Brien

I'm a service designer in Scottish Enterprise's unsurprisingly-named service design team. I've been involved in the web for over 20 years, one way or another.

Designing for mobile first

Reading Time: 3 minutes

We recently released a Beta version of our export health check diagnostic.

It’s a simple thing that asks you 7 questions with yes or no answers. You can run through it in 2 minutes.

We know this, because we tested it through a rapid series of iterations. We made a prototype, put it out for testing and changed it the next day based on what we had learned the night before.

In the space of a week we had something we knew worked well, that people could use comfortably and delivered something of real value.

Export health check
Export health check (desktop version)

Continue reading “Designing for mobile first”

About David O'Brien

I'm a service designer in Scottish Enterprise's unsurprisingly-named service design team. I've been involved in the web for over 20 years, one way or another.