Team on tour at Explore Export 2015

Our customers' priorities.
Reading Time: 5 minutes

On Friday 6 November the Digital First Service Design team packed up post-its, whiteboards, sharpie pens and blue tac from our Paisley offices and set up shop at the UKTI Explore Export event in Edinburgh.

Why?

We’ve been busy over the last few months, developing and launching the new Export Health Check.

In September we launched our first version of the tool on the SE website. Based on results of customer testing on Version 1, we made changes to the design and how the content is displayed on both desktop and mobile versions.

So, it was time to give Version 2 a thorough road test and get real-time feedback from exactly the customers that we built the tool for. The Explore Export event gave us the opportunity to get in front of more than 200 of those customers in one hit.

Getting to know and understand our customers is fundamental to my role as Export Product Owner. It’s my job to represent their voice in all the digital export services we develop.

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About Siobhan McDermit

Siobhan is Export Product Owner for our Trade Services. Getting to know and understand our customers is fundamental to her role as Export Product Owner. It’s her job to represent their voice in all the digital export services we develop.

Why accessibility matters

Reading Time: 3 minutes

My mother-in-law has cancer.

It’s been painful, these last few months, watching a woman who was skiing in the Alps at Easter hobbling around on a crutch this summer. Though not a fraction as painful as it has been for her.

The disease has entered her bones, causing them to become so fragile that she has fractured her pelvis. Which is where the crutch comes in.

Fortunately, her prognosis is good. Radiotherapy, not chemo, was prescribed. Bones can recover, and injections speed the healing process. Her health improves daily. Continue reading “Why accessibility matters”

About David O'Brien

I'm a service designer in Scottish Enterprise's unsurprisingly-named service design team. I've been involved in the web for over 20 years, one way or another.

Usability Findings Report – August 2012

Reading Time: 2 minutes

Findings report – August 2012

In August 2012 we produced a report to share our findings with partner agencies. This was to show them common issues and also set a baseline for acceptable usability.
At the same time we also collated observations from Neilson’s usability week lectures that several staff members attended.

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