Reading Time: < 1 minute
I’m not actively involved with the
findbusinesssupport.gov.scot team any more. But it’s still a service close to my heart.
I was part of the team that designed and built it in the midst of a global pandemic. And which suddenly learned, unwarned, that we would be the primary vehicle for the Scottish Government’s response to the emergency for businesses.
We were still in Beta in March 2020, so we were just routinely publishing all the data we had about usage. But, as we –
de facto, if not officially – became a production service due to necessity, we just continued to do so.
Screenshot of search and filter data from findbusinesssupport.gov.scot from Sep-Oct 2023 Continue reading “Operating in the open”
Reading Time: 3 minutes
This is a service landscape map.
Service landscape maps depict the different stages users go through when accessing a service as connected blobs, with the activities they do as circles within those blobs. It also captures who the external users are – the end users of the service and those who act in their support – the things users do to achieve their goals, the teams of people who deliver the service and are granted some power or authority within the system, and supporting organisations that also have a role to play in meeting user needs.
Services rarely, if ever, exist in a void. They exist within a context. A
Service landscape maps capture and illustrate that wider context and allow us to see the complexity at play, and to develop a better understanding of the user’s whole experience.
Continue reading “Service landscape maps: seeing the bigger picture”
Reading Time: 2 minutes
The carbon costs of “digital” are not well understood.
How many emails have you received with “Consider the environment before printing this email” in the signature?
How many have you received with “Consider the environment before hitting Reply All to 26 random people” and adding “Thanks”?
For many people, “virtual” means “not real”.
As in, almost literally, non-existent.
Terms like “cloud” don’t help.
The reality is, the internet is the biggest machine humanity has ever built. It circles the entire planet.
Continue reading “Measuring our carbon output”