Scottish Enterprise Design blog
Transforming public services to businesses in Scotland
According to our website, “Scottish Enterprise is Scotland’s national economic development agency. We’re committed to growing the Scottish economy for the benefit of all, helping create more quality jobs and a brighter future for every region.”
By providing services.
Continue reading “Getting an economic development agency to act like a service provider”In Scottish Enterprise, we can take up to 3 days per year to volunteer. A few of us on the Digital team have use this to contribute to various projects. Others in the team and across Scottish Enterprise are also volunteering on their own time.
Continue reading “Volunteering”Tube maps are a good way to layout a user journey. Draw.io is not the easiest tool for this, but if you want to try, here’s how.
You can explain the various ways a customer can find your service and the different journeys depending on the channels used for example:
So, I spent yesterday in Edinburgh at Service Design in Government. Here’s what I learned.
Continue reading “What I learned at Service Design in Government 2019”Reading Time: 2 minutesSimply put, MyBusinessID is the Scottish shared account for accessing public sector business websites.
Continue reading “MyBusinessID – Business Account for Scotland”