Showing your users journeys as a Tube map

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Tube maps are a good way to layout a user journey. Draw.io is not the easiest tool for this, but if you want to try, here’s how.

You can explain the various ways a customer can find your service and the different journeys depending on the channels used for example:

map of a service as a tube map
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About Stephanie Krus

I'm a service designer and started at Scottish Enterprise in May 2019.