“Getting Connected” with our Customers

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On Wednesday 9th November, our Export Service Design team packed up our post-its, pens and whiteboards and pitched up for the day at the Get Connected 2016 event at the Radisson Blue Hotel, Glasgow.

282 delegates registered for the free event. In between attending one-to-one sessions with advisers or one of the 9 seminars that took place throughout the day, the footfall to our Export Service Design stand was non-stop and a great opportunity for the team to launch the new ExportSavvy eLearning tool and showcase our latest service developments with new and existing Scottish exporters.

Launching ExportSavvy eLearning

It’s our job as an Export Service Design team to talk to and listen to our customers. Feedback told us that our customers wanted more flexibility to suit different learning styles. Now, more than ever, individuals and companies are turning to eLearning courses and online training events to achieve their personal and professional goals (just look at the explosion and uptake of so-called “MOOC”s – Massive Open Online Courses).

Our customers told us that access to training and development tools is invaluable to their export success. But in this fast-paced business world, time is always precious and we recognised not every business can afford the time away from their core business to attend classroom training and seminars.

What is ExportSavvy?

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About Siobhan McDermit

Siobhan is Export Product Owner for our Trade Services. Getting to know and understand our customers is fundamental to her role as Export Product Owner. It’s her job to represent their voice in all the digital export services we develop.