How to be a designer, teacher and parent at the same time

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A woman wearing a black dress with a white collar and burgundy tights sitting on a green and blue tartan carpet. She is leaning against a wall and has a laptop on her lap. She is also wearing a headset.
Me working in the hallway while my husband works in the office and my kids run around the living room

The title of this post is misleading. It implies that I’m going to provide you with tips on doing all these things well simultaneously. I’m not. It isn’t possible. What I am going to do is share how I have been balancing my job as a service designer with homeschooling my 5-year-old and chasing after my 2-year-old during this most recent lockdown.

Like many parents, I’ve been faced with an almost impossible task – do your job while also giving your children an education. If your working day is seven hours, and a school day is six hours, and a parenting day is around 12 hours, that’s 25 hours of work to fit within 24 hours. And that doesn’t include eating, sleeping, cooking, housework and this ‘self-care’ stuff that everyone is so big on these days.

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How we are improving accessibility in our practice

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When I started at Scottish Enterprise in May 2019, my team had a whole day of Accessibility training with Hassell Inclusion. This was all the User Researchers, UX/UI designers and Service Designers being trained.

The developers and QA testers also got their own training and the content authors had a full day of training as well.

We were not starting from scratch. A lot of people in the team are really into accessibility. But it should be everyone’s responsibility. We should not rely on just a few people with a keen interest to make sure we deliver on Accessibility.

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Getting an economic development agency to act like a service provider

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screenshot of the header of the Scottish Enterprise website with the statement mentioned in the text below

What does Scottish Enterprise do?

According to our website, “Scottish Enterprise is Scotland’s national economic development agency. We’re committed to growing the Scottish economy for the benefit of all, helping create more quality jobs and a brighter future for every region.”

And how do we do that?

By providing services.

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A user manual for Lindsay

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This post is about me and my preferences in my working life. 

This is the first blog I have ever written, so it’s kind of scary. 

It’s been three and a half years since I moved career into ‘digital’. It’s kind of odd looking back at a career that spans research and development, process development, business development and now service design. Some things about who I am, and what I enjoy, hold true whatever organisation or with whichever team I have worked with.  

How I got to here is outlined in my tube map:

Tube map showing Lindsay's journey to working in digital
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Why you shouldn’t make assumptions about content

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We recently launched the new GlobalScot website, and I was scrolling through it when I noticed something odd. On some of the case studies and articles, the formatting was off. There were no spaces between paragraphs or styling on the sub-headers.

Article called 'New platform to support women-led start-ups' with no spaces in between the paragraphs

I had a chat with my content design colleague and one of our developers. Initially we thought there was a technical issue that was causing the content to display incorrectly, but then we found a few case studies without spacing issues. That’s when we realised it wasn’t a technical issue – it was a training one.

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Neurodiversity (Autism, ADHD, Dyslexia) – Some simple tips

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Neurodiversity is not a well known term. It’s used to reflect one the diversity of ways people’s brain functions. There is no ‘normal’ or ‘right’ way. People with autism, ADHD (Attention Deficit Hyperactivity Disorder) or dyslexia are part of this neurodiversity.

infinity symbol with pride colours
The infinity symbol represents autistic pride (Istock art)
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A story is the promise of a conversation

Reading Time: 2 minutes
Illustration of how much we know about a user story over time.

In agile development the whole point of a story is … well, it’s a story.

It illustrates an instance. It illuminates an essence.

It tells a story.

There is a user. An actual person, who needs to get stuff done. A hero.

They probably need to get other stuff done too. This, whatever that is, is just one thing on their neverending to-do list.

Their reasons could be very simple or very complex.

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